Frequently Asked Questions

You can book by calling us at +91-9880572995, sending a WhatsApp message, emailing dada@oysterholidaysindia.com, or filling out the contact form on our website. We'll create a customized itinerary and send you a detailed quote within 24 hours.

For domestic trips, we recommend booking at least 15-20 days in advance. For international trips, 30-45 days advance booking is ideal to allow time for visa processing and get better flight/hotel rates. During peak seasons (December-January, summer holidays), book even earlier.

Yes, we can arrange last-minute domestic trips with as little as 3-5 days notice, subject to availability. For international trips, visa processing time is the main constraint. Countries with visa-on-arrival (Thailand, Malaysia, Indonesia, Maldives, Sri Lanka) can be booked with shorter notice.

Contact us as soon as possible with your modification request. Changes like adding a traveler, changing dates, or modifying activities are usually possible before final payment. Some changes may involve additional costs depending on hotel/airline policies.

Yes! Our office is located at No.8, Ground Floor, N. Block, Unity Building, J.C Road, Bangalore - 560002. We're open Monday to Saturday, 10 AM to 7 PM. Please call ahead to schedule an appointment for personalized consultation.

We accept multiple payment methods: Bank transfers (NEFT/IMPS/RTGS), UPI payments (Google Pay, PhonePe, Paytm), credit/debit cards, and cash payments at our Bangalore office. For large bookings, we can arrange EMI options through select banks.

Typically: 25-30% advance to confirm booking, 50% payment 30 days before travel, and balance payment 15 days before travel. For last-minute bookings, full payment may be required upfront. We provide flexibility based on your needs.

No hidden charges. Our quotes clearly state what's included and excluded. Things typically excluded: visa fees (unless specified), travel insurance (optional), personal expenses, tips, activities marked as optional, meals not mentioned in itinerary. We explain everything before you pay.

Cancellation charges depend on timing and specific hotel/airline policies. Generally: 30+ days before - minimal charges (10-15%); 15-30 days - 25-50% charges; less than 15 days - 50-100% charges. We provide detailed cancellation terms before booking confirmation.

Refunds are processed after deducting applicable cancellation charges. Refund timeline depends on payment method: bank transfers take 7-10 working days, credit card refunds take 10-15 working days. We always try to offer alternatives like date changes instead of cancellation.

Yes! Infants (0-2 years) often travel free on domestic flights and at minimal charges internationally. Children (2-11 years) get discounted rates on flights, hotels (sharing bed with parents), and attractions. We provide exact child pricing based on your children's ages.

Yes, we provide complete visa assistance including document checklist, application form filling, appointment booking, and submission guidance. We handle tourist visas for all major destinations including Dubai, Singapore, Thailand, Europe, USA, UK, Australia, and more.

Popular visa-on-arrival destinations include: Thailand, Malaysia, Indonesia (Bali), Maldives, Sri Lanka, Mauritius, Seychelles, Cambodia, Laos, Nepal, Bhutan. Requirements vary - some need pre-registration online. We guide you on the exact process for each country.

Processing times vary: Dubai - 3-5 working days; Singapore - 3-5 days; Schengen (Europe) - 15-20 days; USA/UK - 2-4 weeks after interview; Australia - 15-30 days. We recommend applying early to avoid last-minute stress.

Common requirements: Valid passport (6+ months validity), passport-size photos, flight and hotel bookings, bank statements (3-6 months), employment proof/ITR, travel insurance. Some countries require additional documents. We provide country-specific checklists.

If visa is rejected, we help understand the reason and guide you on reapplication. For package bookings, we offer flexible rebooking to alternative visa-free destinations or refund as per our cancellation policy. We review documents carefully to minimize rejection chances.

We provide guidance for new passport applications and passport renewal through the official Passport Seva portal. We can help with appointment booking and document preparation. Fresh passports typically take 15-30 days; Tatkal takes 1-3 days (subject to police verification).

Absolutely! Customization is our specialty. We tailor every aspect - destinations, hotels (budget to luxury), activities, meal preferences (vegetarian/Jain), pace of travel, special occasions. Just tell us what you want and we'll create a personalized itinerary.

We cover 50+ destinations: Domestic - Kerala, Kashmir, Rajasthan, Goa, Andaman, Himachal, Uttarakhand, North East, etc. International - Dubai, Singapore, Thailand, Malaysia, Bali, Maldives, Vietnam, Europe, Australia, New Zealand, USA, and more.

Typically includes: Return flights, airport transfers, accommodation, daily breakfast, sightseeing as per itinerary, local transportation, and travel support. International packages usually include visa assistance and travel insurance. Exclusions are clearly mentioned in the quote.

Yes! We organize group tours for corporate teams, large families, college groups, and senior citizen groups. Group tours offer cost savings through shared transportation and accommodations. Minimum group size is usually 10 persons. We can also combine small groups.

Yes! We specialize in romantic honeymoon packages. We can arrange: room decoration, candlelit dinners, couple spa sessions, private tours, surprise cakes, champagne, sunset cruises, and more. Just tell us your special requests and budget - we'll make it memorable.

We work with all hotel categories: Budget (2-3 star, clean and comfortable), Standard (3-4 star, good amenities), Premium (4-5 star, excellent service), and Luxury (5 star deluxe, world-class). We select based on your budget and preferences.

We strongly recommend travel insurance, especially for international trips. It covers medical emergencies (hospitalization can be very expensive abroad), trip cancellation, baggage loss/delay, and flight delays. For Schengen countries, travel insurance is mandatory for visa.

Yes! We provide emergency support throughout your trip. You'll have our direct phone number and WhatsApp contact. Whether it's a flight delay, hotel issue, medical emergency, or any concern - we're available to assist and coordinate with local partners.

Absolutely! We work with hotels and restaurants that accommodate vegetarian, Jain, and other dietary requirements. For international trips, we identify Indian restaurants and hotels with Indian cuisine. Destinations like Singapore, Dubai, Thailand, Malaysia have excellent Indian food options.

Contact us immediately via phone or WhatsApp. We coordinate with hotels, local agents, and service providers to resolve issues. Whether it's room change, activity cancellation, medical assistance, or any concern - we take full responsibility and work to fix it quickly.

We only recommend destinations that are safe for Indian tourists. We monitor travel advisories and provide honest guidance. Before booking, we'll discuss any specific concerns - weather conditions, local situations, health requirements. Your safety is our priority.

We provide destination-specific packing lists with your travel documents. General essentials: passport/ID copies, travel insurance documents, comfortable clothing for the weather, medications, phone charger, power adapter. We'll advise on specific items based on your destination and activities.

Options include: International roaming from your carrier (expensive), local SIM cards (we can arrange), portable WiFi devices, or eSIMs. Most hotels offer free WiFi. We recommend downloading offline maps and having WhatsApp for communication.